Support
A real person reads these, and we answer. If it is about a payment, a cancellation or a refund, say so in the subject line and we will prioritise it.
Email us
The fastest way to reach us, and the address for every privacy, billing and refund request.
overcome@optimusx.co.za- We reply to every message within 5 business days.
- Refund requests are resolved within 10 business days.
- We will never restrict an account for asking for a refund.
- For anything about your data — a copy of it, a correction, a deletion — write to us and we will deal with it within 30 days, usually much sooner.
Overcome cannot help in an emergency and this address is not monitored around the clock. If you are in immediate danger or thinking about harming yourself, contact your local emergency number or a crisis line in your country now.
Company details
- Entity: OptimusX Group (Pty) Ltd
- Registration number: 2026/657042/07
- Registered office: 40 Intaba Terrace, Zululami Estate, Sheffield Beach, 4420, KwaZulu-Natal, South Africa
- Information officer: overcome@optimusx.co.za